While listening to our presentation of KM proposal for Polish health care system, you might wonder if there is some data model that can be implemented. In Len Silverston's book “The Data Model Resource Book: A Library of Universal Data Models by Industry Types, Revised Edition, Volume 2” in Chapter 4 I found a data model corresponding to the problem we showed during the presentation, namely lack of patients registration that leads to financial problems.
In the book there is a data model described that can effectively manage every single entity of the system, i.e. clients, doctors, payments, providers, medical history, etc.
There are also common problems of health care explained. One can find that running the information system using described data model would help to solve many problems. This could lead to better quality of services. What is more, the model is clear, so it should prevent against some abuses or frauds.
Wednesday, July 2, 2008
Busting the Five Web Self-Service Myths
From ‘best_practices_web_self_service.pdf’
The article describes five common myths about Web self-services. My favorite one is “one size fits all.” It means that there is one access method to information. Obviously different clients prefer different methods, thus Web self-service should be organized that way every one is satisfied. The method of access is also dependent of the type of inquiry.
The other one I like is “our self-service deployment is “live” so “we’re done.”” In fact, the Web self-service requires an assessment. You need to know if your clients are satisfied with it.
The other myths you will find in the article.
The article describes five common myths about Web self-services. My favorite one is “one size fits all.” It means that there is one access method to information. Obviously different clients prefer different methods, thus Web self-service should be organized that way every one is satisfied. The method of access is also dependent of the type of inquiry.
The other one I like is “our self-service deployment is “live” so “we’re done.”” In fact, the Web self-service requires an assessment. You need to know if your clients are satisfied with it.
The other myths you will find in the article.
Your Customers Can Search, But Do They Find?
from ‘BestPracticesSearch.pdf’
“Customers don’t want to search for the best result; rather they want to find a resolution, and find it quickly.” Thus, the search engine are not supposed any more to present the best possible match for the user’s query, but it has to interpret the query and look for similar terms and concepts. The user should not be left alone to decide which result is the one that matches his or her problem. The article presents some possible solutions to help develop better search engines.
“Customers don’t want to search for the best result; rather they want to find a resolution, and find it quickly.” Thus, the search engine are not supposed any more to present the best possible match for the user’s query, but it has to interpret the query and look for similar terms and concepts. The user should not be left alone to decide which result is the one that matches his or her problem. The article presents some possible solutions to help develop better search engines.
Best practices of SLA
SLA is very important part of launching systems to the customers.
Without this issue offer sent to the customer isn't complete. A lot of
people aren't aware of importance of that.
People, who aren't in the developing environment don't know that
creating the software is not enough for the customer.
Without Service Layer Agreement nobody will support customer, when some
updates, and/or corrects will need to be done. The amateur developer
would do the job for free. But this is not professional.
People usually associate service with hardware, and its damages.
Software needs to be serviced too. And not free of course (what is
good for developing companies).
Regarding to this fact, I was looking for good practices in some
branches, and I found one, which could be good example to show, what
should be noticed, when creating SLA for the company.
The branch, which I'm talking about, is mobile systems. Below are
listed few of the issues, which should be mentioned, before signing the
SLA with the customer.
The first one is SLA with SIM card provider. Author says about
activation process, locking the SIMN card, and upgrading the SIM. This
is very important in this case, because, when having the mobile system,
it is very common, that WWAN connections will be established. SIM
cards are necessary to do that.
The next one is network issue. It means - when the signal is worse,
when is better etc.
The other thing is the quality of voice. The PDAs with WM5 Phone
Edition can be used as a Palm, and/or as a phone. This is why voice
quality, when talking is so important. Measuring this factor is
described little more detailed in the article.
The other topics mentioned in the article are: messaging, e-mail (must
be higher than 95% in the 90 seconds delay) data (HTTP access
in 99%).
The other points described in the article are about fault handling,
billing, and the penalties related with the SLA. The last one is very
important. Why is that? This is simple. The offer between two
companies is very strict, and needs to be said the penalties related
with not following the agreement.
I encourage you to read about this article, which is quite good, but
not brilliant.
In my opinion this information are too general, and should be
described more detailed, because creating SLA of mobile, based only on
facts read in the article could ruin project, and bring problems for
the receiver of the service.
However, in my opinion this article is really nice for the people, who
want to know something about SLA in general.
Source:
http://www.gartner.com/DisplayDocument?ref=g_search&id=634909&subref=simplesearch
Without this issue offer sent to the customer isn't complete. A lot of
people aren't aware of importance of that.
People, who aren't in the developing environment don't know that
creating the software is not enough for the customer.
Without Service Layer Agreement nobody will support customer, when some
updates, and/or corrects will need to be done. The amateur developer
would do the job for free. But this is not professional.
People usually associate service with hardware, and its damages.
Software needs to be serviced too. And not free of course (what is
good for developing companies).
Regarding to this fact, I was looking for good practices in some
branches, and I found one, which could be good example to show, what
should be noticed, when creating SLA for the company.
The branch, which I'm talking about, is mobile systems. Below are
listed few of the issues, which should be mentioned, before signing the
SLA with the customer.
The first one is SLA with SIM card provider. Author says about
activation process, locking the SIMN card, and upgrading the SIM. This
is very important in this case, because, when having the mobile system,
it is very common, that WWAN connections will be established. SIM
cards are necessary to do that.
The next one is network issue. It means - when the signal is worse,
when is better etc.
The other thing is the quality of voice. The PDAs with WM5 Phone
Edition can be used as a Palm, and/or as a phone. This is why voice
quality, when talking is so important. Measuring this factor is
described little more detailed in the article.
The other topics mentioned in the article are: messaging, e-mail (must
be higher than 95% in the 90 seconds delay) data (HTTP access
in 99%).
The other points described in the article are about fault handling,
billing, and the penalties related with the SLA. The last one is very
important. Why is that? This is simple. The offer between two
companies is very strict, and needs to be said the penalties related
with not following the agreement.
I encourage you to read about this article, which is quite good, but
not brilliant.
In my opinion this information are too general, and should be
described more detailed, because creating SLA of mobile, based only on
facts read in the article could ruin project, and bring problems for
the receiver of the service.
However, in my opinion this article is really nice for the people, who
want to know something about SLA in general.
Source:
http://www.gartner.com/DisplayDocument?ref=g_search&id=634909&subref=simplesearch
New Business Process Modeling Methodology Could Transform Market
From article by Bill Rosser with that some title we learn that BusinessGenetics has introduced a new business process modeling methodology to fill gap between business and IT.
Thanks to that the overall IT market will expand.
This new process modeling methodology is different form others, it works better and author lists benefits of using it.
Business people are enthusiastic about modeling process that is simple, user-oriented and ensures complete and unambiguous mode. Now IT companies have better impact on their performance and they can improve it.
More details are available in article at:
http://www.gartner.com/resources/137100/137196/new_business_process_modelin_137196.pdf
Thanks to that the overall IT market will expand.
This new process modeling methodology is different form others, it works better and author lists benefits of using it.
Business people are enthusiastic about modeling process that is simple, user-oriented and ensures complete and unambiguous mode. Now IT companies have better impact on their performance and they can improve it.
More details are available in article at:
http://www.gartner.com/resources/137100/137196/new_business_process_modelin_137196.pdf
Telecommunications Models
Telecommunications companies are providing services that allows as to communicate much better. They include exchange carriers, wireless communications providers, cable companies and so on.
They face important issues that they must deal with, such as building and supporting high-quality telecommunications networks, improving customer service and satisfaction, maximizing revenues and minimizing costs, thinking how to innovate products and services.
To solve that issues telecommunications enterprises need to gather informations about people and organizations they are concerned with, network infrastructure, network component, service orders and repair orders, products, human resources management.
The book describes which models can be use, addresses many of the needs of a telecommunications company, and shows key aspects of telecommunications what I strongly recommend you to read.
To read more visit:
http://library.books24x7.com.ezproxy1.lib.depaul.edu/toc.asp?bookid=11287
They face important issues that they must deal with, such as building and supporting high-quality telecommunications networks, improving customer service and satisfaction, maximizing revenues and minimizing costs, thinking how to innovate products and services.
To solve that issues telecommunications enterprises need to gather informations about people and organizations they are concerned with, network infrastructure, network component, service orders and repair orders, products, human resources management.
The book describes which models can be use, addresses many of the needs of a telecommunications company, and shows key aspects of telecommunications what I strongly recommend you to read.
To read more visit:
http://library.books24x7.com.ezproxy1.lib.depaul.edu/toc.asp?bookid=11287
E-commerce model
Nowadays The Internet for most of modern companies is very important part of business. From only informative role, It became support, marketing and distribution channel. As the other parts of business it has their own strong and weak sites. This models focuses on both kinds of companies; that which want to sell their product mainly via Internet and which want to use Internet only as a support for sale.
Improving customer service, maximize revenues and minimize costs, building high-quality, innovative, and interactive retail e-commerce presence: those are problems which have to face companies providing e-commerce.
E-commerce companies has to describe products in very different ways and using variety of techniques ; electronic text, images, short movies, gifs, comprehensive descriptions.
Moreover there are precisely described most key issues for e-commerce such as:
- People and Organizations in E-Commerce
- Orders in E-Commerce
- Delivery, Work Efforts, Invoicing, Accounting, and Human Resources
For more information please visit books 24x7: http://library.books24x7.com.ezproxy1.lib.depaul.edu/toc.asp?bookid=11287
The Data Model Resource Book: A Library of Universal Data Models by Industry Types, Revised Edition, Volume 2 (Volume Set)
by Len Silverston
Improving customer service, maximize revenues and minimize costs, building high-quality, innovative, and interactive retail e-commerce presence: those are problems which have to face companies providing e-commerce.
E-commerce companies has to describe products in very different ways and using variety of techniques ; electronic text, images, short movies, gifs, comprehensive descriptions.
Moreover there are precisely described most key issues for e-commerce such as:
- People and Organizations in E-Commerce
- Orders in E-Commerce
- Delivery, Work Efforts, Invoicing, Accounting, and Human Resources
For more information please visit books 24x7: http://library.books24x7.com.ezproxy1.lib.depaul.edu/toc.asp?bookid=11287
The Data Model Resource Book: A Library of Universal Data Models by Industry Types, Revised Edition, Volume 2 (Volume Set)
by Len Silverston
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