Key Issues for Business Process Management, 2008

In this article Gartner describes how to use management practice to achieve optimal performance.

First off all author informs that BPM definition has two parts. First part describes scope and intent of BPM and second one BPM’s preferred approach. Both of them lead to the same goal – to achieve optimal performance.

First important key issue is research, compare and analyze different approaches and identify best practices for company’s client. Some companies might have a problem with justifying BPM. They get confused about organizational politics and they lose their point of improving process management. But some companies which applied and understood even small part of BMP they achieved success.

Moreover author noticed that one specific set of skill may not be suitable to same department, group or company. Companies have to focus on discovering those critical skills and techniques, assessing competing methodologies, that haven’t been uncovered yet.
We can also find how process management forces organization to adopt a greater focus on process discipline and what are organizational opportunities that are ready for process improvement.

http://www.gartner.com/DisplayDocument?ref=g_search&id=620810&subref=simplesearch