Blog questions - answers

Witam,

Now the hard part of answering the questions from day 2.

The Chaos of Content:
The three major sources of tention between IT and Business users are firstly that those two parties have difficulty when comminicating witch each others. The Business party wants the IT manage the information chaos they produce and not helping IT witch understanding those information. The second one is that offen IT is unable to react fast to beesness needs, so business "hire few students" to develope their own solution which is not integrate with other knowledge sources in company and make the Information Chaos bigger. The third is that there is now information management structure which will develope standards of managing information gatchering people from both IT and Business units.

Unlock the Value of Content to Maximize Online Business Performance:
· Like 4P (Product, Place, Price, Promotion) makes the Marketing Mix for products, the process of supply right content (information) fast is the crutial issue in information-driven nowadays society. The uptodate information can strengthen the customer loyalty if we present the relevant and positive information to them, (ie. I bought triple-play(Internet, IP fonr, TV) form Polish Telecom, 2 months later the call-center consultant phone me if I’am interested in buying the triple-play I’have already bought).

6 Content Management vs. Knowledge Management:
· Following terms describes KM: Capture, Route and Convert.
· Following terms describes CM: Create, Manage and Publish.
· The Content Management lays within the Knowledge Management. The Content is “structured” Knowledge.

8 Managing Email Overload: The Smart, Secure and Legal Way:
· There are 3 driver that shaped the email management solutions: the emails are the source of corporate records for regulatory issues, the number of emails sent grows and the emails are the source of information.
· There are 5 issues that are required for email management solutions: the emails should be retained due o polices and regulatory issues, the solution should be ease to scale up to hold fast growing emails quantity, should have searching capabilities, improve the system performance and be able to integrate email data with data from other company’s systems.
· The consequence of lack of email management system are that we are unable to comply with the regulatory issues, the issue of searching for particular email action is hard to perform. This all rises the cost of performing standard regulatory actions.

10 Today's Search: All The Power. No Pain:
· The criteria for evaluating an enterprise search solution are: the user interface, the installation process, the performance of indexing and searching and the relevance of search results.

11 The Emerging Role of SharePoint in ECM:
· I think that SharePoint might be a good choice to search the COLWeb forums. The reason for this is that COLWeb is designed in ASP .NET technology which can be easly integrated with SharePoint. The second reason is that the cost of SharePoint is much lower then ie. EMC Documentum solutions.

2 Top Five Reasons to Outsource Document Capture:
· The top 5 reasons to outsorce the document capture projects are: (if the document capture process is not yours company core business) focus on company core business processes, improvement of customers services and reduce costs (let the specialized company do this for you), the implementation process usually is faster and the probability of successful project implementation is higher, you can cut the cost by avoiding the appliance and staff investment and finally sign up the SLA would cause the faster disaster recovery process.

13 Will Your Next CMS Scale to Meet Your Demands?:
· Content management is primarly the strategy. That’s why in the first step is the content management plan (what information we need to manage, what source system we use – what technology). Then there is a need to choose the CM system. The CMS should be sclalable, customizable and has ability to manage all the information formats we need to manage from source system. So the content management is more something we do than we buy.

14 The Value of SharePoint-Based ECM Solutions:
· The key chunks of functionality that an enterprise content management system should have are document management (indexing, scanning, digitalization), web content management (indexing, forms management), email management, BPM, reports management.
15 How to Correct Your Organization’s Content Myopia:
What is the best approach to transforming these business areas with Enterprise Content Management (ECM)?
· Then best approach to transform following areas with ECM are:
o Accounts payable – set up the electronic invoice workflow: scanning, indexing, integration with ERP.
o Contract management – set up the common repository of documents, emails, images that everyone in the department can access it.
o Client engagement – set up the web based collaboration workspace which can be used by client to track the process milestones.
o Compliance – set up the environment which is capable to audit the use of enterprise data and manage the accessibility.
o New product development – set up the collaboration environment so the people can share the experience while working on the product. Create the templates.
o Enterprise marketing – set up workflow environment which can steer the campaign management.

16 Widgets, Wizzbangs and Whoozits:
· New functionality on your web site should be in alignment with business model .
· Not always the discussion forum on the web site is a good idea. When the company is selling popular product (cell phone, telephone tariffs) and the negative comments can turn new potential client to turned off.

17 Is On-Demand Content Management Right for You?
The choose of SaaS might be an appropriate alternative especially for the small and medium enterprises (SME). Creating CM solution on-site demands large initial investment in both hardware and software. When use the SaaS CM services the fees are paid annually or monthly.

Second thing is when we do not have appropriate IT staff which can manage the installation, configuration and maintenance of CM on-site solutions. The SaaS provider will asure the maintenance services.

Thirdly, the set up process of CM within the company involves the bunch of departments: IT, legal, systems integrators. It takes time. When the company wants to have service enabled within weeks the SaaS can be the good alternative.

Finally, the SaaS services can be a good choice when the company wants to have typical functionality within the branch. The SaaS can provide it, because the SaaS CM is adjust to satisfy broad range of companies needs to be useful.

WM