Enterprise Content Management - answers.

Answers below:

2 The Chaos of Content
List 3 sources of tension between IT and the user community, in terms of enterprise content management.

- different approach to problems
- belief of users that IT works for them and they can order/manage them
- stereotypes…

4 Unlock the Value of Content to Maximize Online Business Performance
Getting the right content, to the right person, is a popular KM phrase.
How can better content enable enterprises to optimize the customer experience?

By creating compelling online experiences with persuasive content that both educates and informs customers, businesses can achieve competitive advantage, increase revenue and build loyalty. Companies can begin building and executing improved customer experiences by learning from their customers, creating a solid strategy with skilled and experienced professionals, aligning their organization, developing a content management strategy and carefully setting measurable goals.

6 Content Management vs. Knowledge Management
The article mentions some differences between CM and KM. Which of these terms describe CM, and which describe KM?
o Capture - KM
o Create – both (CM)
o Route - KM
o Manage – both (CM)
o Convert - KM
o Publish – both (CM)
Is CM or KM bigger in scope, i.e. does one belong under the other’s umbrella?

The CM seems to be bigger. It covers the whole project, systems sites where KM basically is interested in smaller part ex. Articles, functions, points.

8 Managing Email Overload: The Smart, Secure and Legal Way
Name 3 drivers that dictate what an email management solution must do.

- Email as a source of corporate records needed for regulatory compliance and legal discovery
- Email growth as an IT headache
- Email as a source of business-critical information.

Name 5 requirements of any email management solution.
- Retain messages in compliance with regulations and corporate policies;
- Provide a highly scalable repository able to keep pace with email volume growth and long retention periods to aggregate billions of email messages;
- Facilitate searching as required for legal discovery;
- Improve system performance and reliability;
- Integrate email with other corporate records and content.

What are some consequences of not having an email management system?
- e-mail lost (no backups)
- chaos – everything in one place
- low efficiency of work (no email indexing – waste of time to find needed data)
- no security (data robbery)

10 Today's Search: All The Power. No Pain.
What are some criteria for evaluating an enterprise search solution?
- Access to the proper information – relevance of the search result
- time of installation
- easy usage
- time of getting the results from huge data base

11 The Emerging Role of SharePoint in ECM
Do you think SharePoint is a good choice for students to search a discussion forum on COLWeb? Why or why not?

It depends. Some of students like their own ways of finding forums – it’s like a example show during our lectures: some of us using OneNote to handle all suggestions/remarks and notes. But others still uses paper notes and pen. The choice is always dependent on the person. SharePoint is easy to use and Office integrated program – why not use it to search a discussion forum – I’m in…

12 Top Five Reasons to Outsource Document Capture
Name the “top five reasons to outsource your document capture project”.

1. Focus on your organization’s core business processes;
2. Improve service levels to clients and reduce transaction costs at the same time;
3. Faster and more secure implementation of compliance and discovery initiatives;
4. Providing near-term cost savings while avoiding technological obsolescence;
5. Cost-effective disaster recovery.

13 Will Your Next CMS Scale to Meet Your Demands?
Is content management something you buy, or something you do? Explain.

According to the article content management is something that we do rather than we buy. Our goal should be to find a strategy that fits the flexible solution. Decision making process is a key to success.

14 The Value of SharePoint-Based ECM Solutions
What are the key chunks of functionality that an enterprise content management system should have?

- document management,
- forms management,
- Web content management
- email management services.
- document scanning
- report management

15 How to Correct Your Organization’s Content Myopia
What is the best approach to transforming these business areas with Enterprise Content Management (ECM)?
o Accounts payable
o Contract management
o Client engagement
o Compliance
o New product development
o Enterprise marketing

An enterprise content management system should deliver content-enabled solutions Content-enabled solutions put information to work on key business requirements - where, when and, most important, how the information is needed to both mitigate risk and harness evolving opportunities.

16 Widgets, Wizzbangs and Whoozits
New functionality on your web site should be in alignment with business model.

Give an example of when a discussion forum might not be a good idea on a website.

The good example is a TV Network (not from the article). In case of high customer turnover, some technical problems or badly configured offer the customers may write only bad opinions which definitely scare off potential customers.


17 Is On-Demand Content Management Right for You?
In a few paragraphs, explain when SaaS would be an appropriate alternative for content management?

Well – according to the article SaaS is almost perfect solution. First of all, it’s integrating multiple technologies in one place and distributing the cost among all users. Secondly, it doesn’t take us a months to customize. It’s rather configured than builed. Thanks to end-user tutorials it simplifies the training part. What is more, the cost of implementation SaaS is much below the typical installed software. Also installing new versions or new functionalities is non harm for users. It happens at the data center and user is only informed about it. The usage of SaaS is specially right choice if we do not have the proper IT support, have no time for time consuming changes and we are open for new functionalities. Is it a real alternative for content management ? According to the article – definitely YES!