The main goal of this article is to show how complex the search industry can be. Your customers want to find the right answer not only the results with words they put into the search box. As an organization you should be able to provide the accurate answers as fast as possible. You can do it through dynamic knowledge management process. If you integrate maintenance process and proactive content creation you will not disappoint your customers.
If you are interested with this article please read: BestPracticesSearch.pdf posted on COLWeb.
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