I have found quite interesting article on Gartner in High-Performance Workspace section(http://www.gartner.com/DisplayDocument?id=644212&ref=g_sitelink).
The artice is about usage of Instant Messegnig software within organization. Most of organizations do not have the IM usage policy (as the majority of companies has e-mail usage policy) which can cause to liquage of sensitive data. Currently the most widely used method to control IM usage is simply block the port used by IM public software (but you can always use HTTP wersion of google talk ;-P. In article there was presented the conception of using corporate IM standard tool which is capable to log data send by the user. It is also needed that such corporate IM tool should have some kind of filter on the stick of corporate and public networks.
The article list few pluses of using IM services, the most interesting is that people within organizations use IM to overcome atachment limits of the mailbox while sending the files.
The article might be useful to everybody who use IM at work, especially the policy officers.
Cheers,
WM
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