Forcing/asking people to use KM platforms.

    While reading Mr. Tom Davenport's article about Intellipedia a question came to my mind - how to force people in your organization to use KM platforms - like blogs or Wikis?

    Problem vanishes when you are starting with a new company and you introduces Wikis as a part of your problem solving platform. When introducing KM to existing and well managed organization the problem rises big. One solution is to simply force people to write articles in Wikis or on blogs. It can give fast results, but also can cause more problems, when articles will occurs to be poor quality. When that will happen, creating Wikis, will be waste of time. There is always second approach. Manager can introduce Wikis and blogs just to one or two groups and encourage them with some bonus - not necessarily cash bonus - to use it properly. He should also show advantages of using KM tools to the people who will, in fact, create them. In this strategy manager has to show workers, that solving problems with Wiki can be ten times faster and much less frustrating, than with traditional approach. Workers should understand that Wikis and blogs allows them to forget about many things and solutions, they had to store in their heads - just because if it is written on a web page it can be found very fast. They will also lose less time answering 'stupid' questions from newbies or secretaries. Because most of the answers will be placed in Wikis. When second approach is done properly other company departments would beg for KM platforms.